Matrix Absence Management, Inc.
Privacy Statement:
Matrix Absence Management, Inc. recognizes that protecting the privacy
and security of the personal information we obtain about our clients
and our clients' employees is an important responsibility. This Privacy
Notice generally describes our policy about how we treat that information.
This notice refers to Matrix Absence Management, Inc. using the terms
"we," "us," and "our."
Information we may obtain: Depending
on the type of product or service that we are providing, we may obtain
Customer Information, Financial Information and/or Health Information
about you or your employees.
Customer Information: includes identifying
information such as your name, address, telephone number, Social Security
number and demographic data about you. It also includes information
about your transactions with us such as the type and value of the Matrix
services you receive and amount of fees that you or your employer pays
to us.
Financial Information: includes
information about your income, assets, liabilities, and the type and
value of other insurance that covers you.
Health
Information: includes information about your health and medical
history and your insurance underwriting risk factors.
Security
of the information: We maintain physical, electronic and
procedural safeguards that comply with Federal and State laws to protect
all of the information we have obtained about you.
From
whom we obtain information: We may obtain Customer Information,
Financial Information and/or Health Information from any of the following
sources:
- Your
application and related forms
- Your
employer's insurance agent or broker
- Your
communications with us
- Your
employer
- Your
medical providers
- Consumer
or Industry reporting agencies
- Your
claim for benefits
- Anyone
you have authorized to provide information to us
What we do with the information we obtain: The Customer Information,
Financial Information and Health Information (collectively referred
to here as Information) which we obtain is used in order to provide
our products and services to you, and may be used to evaluate your request
for products or services, evaluate your claim for benefits and process
your transactions with us. We may also use the Information to offer
you or your employer other products and services that we or our affiliated
companies (that is, members of the Delphi Financial group of companies)
provide.
The Information may be shared with our affiliated companies. The Information
may be disclosed to non-affiliated entities with whom we have contracted
to perform certain business services for us. This may include entities
which provide claims administration, underwriting, investigation, reinsurance,
policyholder or other services to us or on our behalf.
These companies are carefully selected, and are required by the terms
of their contract with us to maintain the confidentiality of the Information.
We may also disclose Information about you if you have authorized us
to do so, or as otherwise permitted or required by law.
We
do not disclose any nonpublic personal information about you
to any non-affiliated company for marketing purposes or for any other
purpose except as described in the previous paragraph.
Independent Sales Agents: Your policy may have been placed with us
through an independent agent or broker ("Sales Agent"). Your
Sales Agent may gather and retain Information about you. The use and
protection of Information by your Sales Agent is your Sales Agent's
responsibility, not our responsibility.
If you have questions about whether or how your Sales Agent uses or
discloses such information, please contact your Sales Agent.
If you have concerns regarding confidentiality, please contact
Ivars Zvirbulis,
President/COO
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