eReports Quick Start

Troubleshooting eReports

If you need assistance regarding these issues, Contact your Account Manager -

• Cannot see a specific policy/plan or policy period
• Need to request eReports access
• Have questions regarding data received
• Receive a message that says " You do not have access to eReports"

If you are able to get into eClaims but have problems connecting to eReports view the guide-
Troubleshooting Tips for eReport Access Problems

If you receive the following message; “No Data Found”

• Re-run report; make sure you use a valid policy/plan and period that falls within the policy/plan period.

To report other issues (not listed above), Complete and Submit the appropriate Form that best describes your issue:

Problems running Disability Report

Problems running Workers’ Comp Report

Problems running FMLA Report